Curb to curb service

  • Drivers provide curb to curb service.
  • Curb to curb service shall include the foyer or lobby of a first floor business, store, or other establishment.
  • Drivers may not enter a rider's residence.
  • Drivers are not required to bring riders down steps in a wheelchair. A rider is required to have a safe means of egress such as a ramp from his/her residence.
  • Drivers are not required to act as a personal care attendant, baby sitter, or to provide any medical services.
  • Driver may leave his/her seat to assist ambulatory riders in boarding and de-boarding the vehicle. The assist would be limited to extending an arm or grasping the passenger's arm for the purpose of stability. An individual who needs more assistance would be required to use a wheelchair or travel with a personal assistant. The vehicle will remain running, in park, and in direct eyesight of driver at all times.

Wheelchair lifts & securement

  • All buses have wheelchair lifts and positions for wheelchairs. Drivers are trained to operate the wheelchair lifts and safety equipment.
  • Passengers who use the lifts will be assisted onto and off of the lift by the driver. Drivers will always operate the lift and keep passengers in their sight at all times.
  • All wheelchairs and mobility scooters must be secured with the securement devices in each vehicle and drivers must inform passengers that they will be securing shoulder strap and wait for permission. If passenger refuses shoulder restraint they will be encouraged to follow company policy. If they still refuse the driver will respect their wishes to not use passenger restraints.
  • RHT management would notify passenger that any future service would be denied to any passenger unwilling to use seatbelts or shoulder restraints for future trips.

Seatbelts & restraints

  • Company policy requires all passengers riding in a vehicle seat and drivers to wear a seatbelt.
  • Passengers transporting a child and opting for the use of a child restraint device (car seat, booster seat) must properly install the device and meet standards adopted by the U.S. Department of Transportation. RHT does not provide these devices, the parent or legal guardian must provide the child restraint device.
  • The driver may not assist a passenger riding in a regular seat in the latching or unlatching of a seatbelt unless specifically requested by the passenger.
  • In the case of pre-school children, the driver MUST take the responsibility of latching and unlatching the seatbelts. Attendants are not responsible for this nor is the parent when boarding the bus. Drivers are NEVER to leave the vehicles unattended. It is the responsibility of the school to meet the bus and take the children inside. Drivers will at no time be authorized to leave the vehicle to take passengers inside the building.
  • The driver is responsible for informing passengers of these requirements.

Passengers with animals

Animals are allowed on board RHT vehicles under certain conditions. RHT does endeavor to be ADA compliant on regards to service animals.

  • Pets carried in carry-on boxes or portable kennels that can be carried on the passenger's lap. Boxes must have a lid that closes and locks, or that can be secured.
  • Pets in a box or kennel that can be safely secured without obstructing the aisle or exits and that do not inconvenience or injure other passengers,
  • Service animals (need not be in a carry-on box or kennel)

A service animal is an animal that has been individually trained to assist an individual with a disability.

There is no national standard for certifying service animals.

A driver may not require or ask a person with a disability for certification or identification for service animals.

A driver may only inquire as to what purpose the animal serves.

March 15, 2011-28 CFR Part 35 Titles II & III of the ADA

NOTE: Passengers can request reasonable accommodations to ensure compliance with ADA and Title VI by alerting the dispatcher at time of scheduling the ride. If needed, Bus Operators can also make those reasonable accommodations if needed at the time of the ride.