Hand to hand transfer

  • RHT is a public transportation provider and does not take on the role of caretaker when picking up or when the client arrives at the final drop off point.
  • Certain passengers may have lost their independence in managing everyday life activities. These passengers may be easily confused, suffer from impaired memory and orientation, limitations of coordination, and planning as well as judgment. These passengers due to age or disability may be unable to care for themselves.
  • RHT may require passengers who have been identified with these conditions to travel with personal care attendants.
  • If attendants are not required family/caretakers must agree to be present at pick up and final drop off locations. RHT will not be responsible if family/ caretakers are not present.
  • If family/caretaker is not present RHT may refuse to transport the individual in the future without an attendant.


RHT is committed to ensuring that all of our riders are able to get where they need to go. We recognize that some passengers may need assistance in order to complete the trip.

  • A "personal care attendant" is defined as any person that is required to travel with an individual to assure that the individual's trip can be completed, the personal care attendant must have the same origination and destination as the client.
  • A "companion" is defined as any person that would like to travel with an individual, but is not required to assure that the individual's trip can be completed.
  • A personal care attendant must be identified when the trip is scheduled with the RHT office.
  • Reservations must be made in advance with RHT in accordance with policy for both the rider and the personal care attendant.
  • One personal care attendant (per rider) may ride at no additional charge while escorting the client.
  • RHT management, at their discretion, may mandate a personal care attendant if the rider's behavior or overall health/well-being would preclude his/her transport.