FARE GUIDELINES & CANCELLATION/NO SHOW POLICY

Passengers should be prepared to pay at the time service is provided unless other arrangements have been previously made with RHT management or dispatch.


Exact amount of change, check, or pass value is required at time of ride. Drivers do not carry change.


RHT will bill for certain trips under the following conditions:

  • A human service agency is paying for the trip.
  • A client's guardian request billing due to the client's inability to handle cash.
  • Arrangements are made in advance giving RHT the name of the agency to bill, contact name, full
  • mailing address, telephone number, and any applicable reference number.


Cancellations/ no shows

  • A trip is considered a "no show" when the driver has made every reasonable effort to locate the passenger for a period of five (5) minutes.
  • Each no show will be investigated as to whether the client made a good faith effort to cancel the trip, or whether a misunderstanding or miscommunication caused the missed trip.
  • A passenger who cancels a STRHT trip within 24 hours of the scheduled trip three (3) or more times within a 60-day period, may be suspended from service for no longer than (2) weeks.
  • Any cancellations must be made at least two hours prior to the scheduled pick-up time or if the pick-up time is before 8:30am, cancelation MUST be done the prior day. This gives adequate amount of time for dispatchers to make changes to the schedule or possibly book a new ride in your place. If a pattern of frequently cancelled rides of five (5) or more develops within a 60-day period on weekly subscription rides; your subscription may be altered or cancelled.